Frequently asked questions

What does dispatchdesk.io do?

It uses Digital AI Humans to answer service calls 24/7, triage the issue, check approval rules, dispatch the right provider, update the service client, and generate a job report.

What is a Digital AI Human?

Our AI call agent. It is always disclosed as AI on calls and never pretends to be a biological human.

Can you use our existing providers?

Yes — yours first, approved backups only when needed.

Can jobs require approval first?

Yes — by account, location, service type, urgency, cost, and time of day.

Do service clients get updates?

Yes — from request received through completion.

Do we get job reports?

Yes — every call produces a structured job report.