How AI dispatch works

From inbound call to job report — nine steps, fully serviced.

  1. A service call comes in by phone, SMS, or web form.
  2. A Digital AI Human answers 24/7.
  3. The AI identifies the service client, account, location, and issue.
  4. The issue is classified by service type and urgency (P0–P4).
  5. Approval rules are checked.
  6. The system dispatches the right provider or requests approval.
  7. The service client receives ETA updates.
  8. Completion photos and notes are collected.
  9. A job report is generated.

Emergency priority system

P0Safety emergency — fire, gas smell, injury, active danger
P1Active property damage or business shutdown
P2Same-day urgent repair
P3Scheduled maintenance
P4Quote or project request