Answers from our own pages — every answer cites its source. Search, or browse by topic below.
No. You connect your sources, direct how your calls should be handled, and try a live AI phone line first. Creating an account comes last — only if you want to keep it. Account creation is always a separate, explicit, consented step.
No. You connect your sources, direct how your calls should be handled, and try a live AI phone line first. Creating an account comes last — only if you want to keep it.
We request only the permissions you approve on each provider’s consent screen and use the data minimally to set up and run your dispatch desk. We do not sell personal information, and you can disconnect any source at any time. See our Privacy Policy for details.
A welcome bonus of DispatchDesk Credits (DDC) — private, closed-loop loyalty credits used inside the platform. The bonus amount is set by us and shown before you confirm.
When you connect a source, everything in it is pre-selected by default. You simply turn off anything you do not want interpreted. It is opt-out, not opt-in — you stay in control.
Our AI call agent. It answers your service calls 24/7, triages the issue, dispatches the right provider, and reports the job. It is always disclosed as AI on calls — it never pretends to be a biological human.
A Digital AI Human is our AI call agent. It answers your service calls 24/7, triages the issue, dispatches the right provider, and reports the job. It is always disclosed as AI on calls — it never pretends to be a biological human.
dispatchdesk.io uses Digital AI Humans to answer service calls 24/7, triage the issue, check your approval rules, dispatch the right provider, update the service client, and generate a job report. It does not just take a message — it services the call end to end: answer, triage urgency, dispatch provider, update client, job report.
DispatchDesk is a monthly subscription that scales with your operation — Starter for a single operation, Growth per location or unit, and White-label to run the desk under your own brand. Your subscription converts into DispatchDesk Credits (DDC) that you spend on usage: calls answered and triaged, AI dispatch and provider coordination, job reports and photos. Subscriptions and credits only — never a cut of your jobs, no per-job fees, no provider markup.
DispatchDesk Credits (DDC) are a private, closed-loop loyalty credit used inside dispatchdesk.io. One DDC equals one cent as a fixed internal accounting peg — a unit for metering the service calls, AI dispatch, provider coordination, and job reports you actually use. DDC is not a cryptocurrency, not an investment, not exchange-listed, and not redeemable for cash, and it earns no interest, yield, or return of any kind.
Every call is classified by service type and urgency on a P0–P4 scale: P0 is a safety emergency (fire, gas smell, injury, active danger), P1 is active property damage or business shutdown, P2 is a same-day urgent repair, P3 is scheduled maintenance, and P4 is a quote or project request. Approval rules are checked, then the system dispatches the right provider or requests approval. For true safety emergencies, the AI directs the caller to 911 or the utility provider first.
Yes. DispatchDesk routes calls to your trusted vendors first and only falls back to approved backup providers when your rules allow — for example when your vendors are unavailable, out of area, or too slow. You can use your providers, our network providers, or both, and approval rules can differ by property, service type, urgency, cost, and time of day.
Providers join at /join-network. Members get real dispatched jobs matched to their category, location, and availability, with clear ETAs, required photos, and payout tracking. There are no commissions and no lead fees — DispatchDesk never charges providers per job, never takes a cut of their work, and never sells leads.
Yes — approval thresholds, vendors, and escalation are configured per location.
Yes — jobs roll up into facility-level and portfolio-level reports.
Yes — tenants and site managers can call, text, or use a web form.
Fire alarm, sprinkler, and elevator vendors are routed appropriately.
Yes — refrigeration failure, plumbing backups, and shutdown risks are treated as P1 and dispatched immediately.
Yes — commercial refrigeration, hood cleaning, grease trap, and fire suppression vendors are all routable.
Yes — each repair generates a job report with photos and completion notes.
The Digital AI Human assigns a priority (P0 safety to P4 quote) and only auto-dispatches what your rules say is urgent. Everything else is logged as a work order.
Yes. Residents call or text one number; the system identifies the property, building, and unit automatically.
Yes — lighting, gates, trash rooms, elevators (vendor escalation), and other common-area calls are all supported.
Turnover repairs, cleaning, and make-ready work can be dispatched on a scheduled (P3) basis.
Intake classifies the location and issue against your governing rules and routes only association-owned work.
Yes — non-emergency work can require board or community-manager approval.
Yes — gate repair, access control, and parking-gate issues are core calls.
Yes — every job produces a report with photos and completion notes.
It is a 24/7 line where a Digital AI Human answers tenant maintenance calls, classifies urgency, creates the work order, checks your approval rules, dispatches the right provider, and sends you a job report.
Yes. We route to your preferred vendors first and only fall back to backup providers when your rules allow.
Yes — tenants receive ETA and status updates by SMS, and your team sees every step.
Yes. Set spending limits and rules by property, unit, service type, time of day, or urgency.
Yes — every dispatch is tied to the vehicle so recon status is always clear.
Keys, fobs, mobile mechanics, towing, detailing, glass, tires, batteries, and more.
Yes — before/after photos and completion notes are attached to each vehicle’s job report.
Yes, with backup providers when your vendors are unavailable.
The system dispatches a partner provider for lockouts, keys, jumpstarts, and more, and tracks the referral payout to you.
Yes — the Digital AI Human confirms location and vehicle details before dispatch.
Yes. Towing overflow can be routed to backup partners with your approval.
The intake captures the caller’s location and vehicle so the right provider is sent the first time.
Yes. The Digital AI Human discloses that it is AI-powered while still resolving the issue naturally.
The system dispatches backup cleaning and notifies you, so the next check-in is protected.
Yes — it can reset codes, walk a guest through access, or dispatch a locksmith.
You and the guest both get status updates, and you receive an incident report for every call.
Yes — staff or guests reach one line and the Digital AI Human handles intake and dispatch.
Yes — room status and downtime are captured in the job report.
Plumbing, HVAC, electrical, locksmith, glass, pest control, cleaning, and laundry-equipment vendors.
Yes. The Digital AI Human answers under your brand and follows your scripts and rules.
Yes — approval limits, preferred vendors, and escalation rules are set per property.
Owners can receive updates and job reports according to the rules you configure.
Adding a property is a configuration change, not another hire — coverage is 24/7 from day one.